Privacy Policy
At Codora, your privacy is as precious as the diamonds we craft. This policy explains how we collect, use, and protect your personal information.
Last updated:
This Privacy Policy applies to Codora ("we," "our," or "us"), operated from Shuibei, Shenzhen, China. It governs the collection, use, and protection of personal information obtained through our website i-codora.com, inquiry forms, email correspondence, and WhatsApp communications. By engaging with our services, you acknowledge and agree to the practices described herein.
1. Information We Collect
Information You Provide Directly
When you submit an inquiry, contact us via email, or message us on WhatsApp, we may collect:
- Full name and contact details (email address, phone number, WhatsApp number)
- Diamond specifications and preferences (carat weight, cut style, color grade, clarity)
- Business information for wholesale or B2B inquiries
- Order details, shipping address, and payment information
- Any additional details you voluntarily share in messages or notes
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookie data and similar tracking technologies (see Section 3)
2. How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
Responding to your diamond inquiries and providing customized quotations
Processing and fulfilling your orders for lab-grown diamonds or finished jewelry
Communicating order updates, shipping status, and post-sale support
Complying with applicable legal obligations and preventing fraudulent activity
Improving our website experience and understanding visitor behavior
Sending product updates or promotional information (only with your consent)
Our Commitment: We will never use your personal information for purposes unrelated to your inquiry or order without your explicit consent.
3. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. These include:
Strictly necessary cookies that enable core website functionality, such as form submissions and page navigation.
Analytics cookies (e.g., Google Analytics) that help us understand how visitors interact with our site, which pages are most popular, and how we can improve the experience.
Preference cookies that remember your settings and choices to personalize your experience on return visits.
You may control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.
4. Sharing & Disclosure of Information
Codora does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
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Service Providers
Trusted third-party vendors who assist with order fulfillment, shipping logistics, payment processing, or website hosting -- bound by strict confidentiality agreements.
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Legal Requirements
When required by applicable law, court order, or government authority, we may disclose information as legally obligated.
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Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
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With Your Consent
We may share your information with other parties when you have given us explicit permission to do so.
5. Data Security & Retention
Security Measures
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, secure server infrastructure, access controls limiting data to authorized personnel, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data from non-converting leads is typically retained for up to 24 months. Order-related data is retained for a minimum of 5 years for accounting and legal compliance purposes.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Portability
Request your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for direct marketing or legitimate interest purposes.
Opt-Out of Marketing
Unsubscribe from promotional communications at any time via the unsubscribe link or by contacting us.
To exercise any of these rights, please contact us at chen@i-codora.com. We will respond to your request within 30 days.
7. International Data Transfers
Codora is headquartered in Shuibei, Shenzhen, China. When you contact us from outside China, your personal information will be transferred to and processed in China. By submitting your information, you acknowledge and consent to this transfer.
We take appropriate steps to ensure that international transfers of your personal data are handled in compliance with applicable data protection laws. Where required, we implement standard contractual clauses or other appropriate safeguards to protect your information during cross-border transfers.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at chen@i-codora.com. We will take prompt steps to delete such information from our records.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you via email or a prominent notice on our website.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out. Our team will respond within 24-48 hours.
Codora · Shuibei Diamond District, Luohu, Shenzhen, Guangdong, China · Est. 2012
This Privacy Policy is effective as of . By using Codora's website or services, you signify your acceptance of this policy. If you do not agree, please discontinue use of our services.