Terms of Service
Please read these terms carefully before using Codora's services. By placing an inquiry or order, you agree to be bound by the following conditions.
Acceptance of Terms
By accessing Codora's website, submitting an inquiry, or placing an order, you ("the Client") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Codora ("we," "us," or "our"), headquartered in Shuibei, Shenzhen, China.
If you do not agree to these Terms in their entirety, please refrain from using our services. Codora reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised Terms.
Our Services
Codora provides the following products and services to individual clients and wholesale trade partners:
Colorless Lab-Grown Diamonds
D-color, FL/IF/VVS clarity grades
Fancy Color Diamonds
8 core color varieties available
GIA Inscription Service
Authentic GIA report number engraving
Finished Jewelry
Rings, pendants, earrings & more
All products are manufactured at our facility in Shuibei, Shenzhen -- the world's diamond manufacturing capital -- with over 12 years of uninterrupted production expertise. Product availability, specifications, and pricing are subject to change without prior notice.
Orders & Customization
All orders begin with a formal inquiry submitted via our website contact form, email, or WhatsApp. An order is only confirmed upon receipt of written confirmation from Codora and receipt of the agreed deposit payment.
Custom Diamond Orders
For custom orders, the Client must provide specifications including desired carat weight, cut style, color grade, and clarity grade. Codora will confirm feasibility and provide a quotation within 24-48 hours. Custom orders are non-cancellable once production has commenced.
Finished Jewelry Orders
Clients may provide reference images, style preferences, or select from Codora's existing catalog. All jewelry is handcrafted to order. Minor variations in the final product compared to reference images are inherent to the bespoke manufacturing process and do not constitute a defect.
Order Modifications
Modification requests must be submitted in writing within 24 hours of order confirmation. Codora cannot guarantee that modifications can be accommodated once production has begun. Additional charges may apply for modifications.
Payment Terms
All prices are quoted in USD unless otherwise specified. Codora reserves the right to adjust pricing at any time prior to order confirmation.
50%
Deposit
Due at order confirmation
50%
Balance
Due before shipment
24h
Response
Quote turnaround time
Accepted payment methods include bank wire transfer (T/T), PayPal, and other methods as mutually agreed upon. All bank fees and currency conversion costs are the responsibility of the Client. Orders will not be shipped until full payment has been received and cleared.
Shipping & Delivery
Codora ships worldwide from Shenzhen, China. Production lead times vary by product type and order complexity, typically ranging from 7 to 21 business days. Shipping timelines are estimates and are not guaranteed.
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All shipments are insured and dispatched via reputable international couriers (e.g., DHL, FedEx).
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The Client is responsible for all import duties, taxes, customs fees, and any other charges levied by the destination country.
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Risk of loss and title pass to the Client upon handover of goods to the carrier. Codora is not liable for delays, damage, or loss caused by the carrier or customs authorities.
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The Client must ensure the shipping address provided is accurate and complete. Codora is not responsible for delays or losses resulting from incorrect address information.
Returns & Refunds
Due to the bespoke and custom nature of all Codora products, all sales are final unless the product received materially differs from confirmed specifications or arrives damaged.
In the event of a verifiable defect or material discrepancy, the Client must notify Codora in writing within 48 hours of delivery, providing photographic evidence and a detailed description of the issue.
Approved returns must be shipped back to Codora in original, unaltered condition, in original packaging, via insured courier. Return shipping costs are the Client's responsibility unless the return is due to a verified manufacturing defect.
Refunds, if approved, will be processed within 14 business days via the original payment method. Codora reserves the sole right to determine whether a return qualifies for a refund or replacement.
GIA Inscription Service
GIA Natural Diamond Laser Inscription
Codora's signature proprietary service
Codora's GIA Inscription Service involves sourcing authentic GIA-certified natural diamond grading report numbers and precision laser-engraving those verified GIA numbers directly onto the girdle of lab-grown diamonds. By engaging this service, the Client acknowledges and agrees to the following:
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The Client provides a general description of their desired diamond (carat, cut, color, clarity). Codora will source a GIA certificate with matching or closely comparable specifications and produce the lab-grown stone accordingly.
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Minor deviations between the GIA certificate specifications and the final produced stone are inherent to the matching process and do not constitute a product defect.
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The Client accepts full responsibility for the use, resale, or representation of the inscribed stone. Codora provides this service strictly for clients who understand and accept its nature.
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Codora makes no warranties regarding the acceptance or recognition of the GIA inscription by third-party appraisers, retailers, or institutions outside of the direct transaction between Codora and the Client.
Intellectual Property
All content on Codora's website and marketing materials -- including but not limited to text, images, graphics, logos, diamond illustrations, and design elements -- is the exclusive intellectual property of Codora and is protected by applicable copyright and trademark laws.
No content may be reproduced, distributed, modified, or used for commercial purposes without prior written consent from Codora. Unauthorized use of Codora's intellectual property may result in legal action.
Privacy & Data
Codora collects personal information (name, email, phone number, shipping address) solely for the purpose of processing inquiries and fulfilling orders. We do not sell, rent, or share your personal data with third parties for marketing purposes.
By submitting an inquiry or order, you consent to Codora contacting you via email or WhatsApp to discuss your requirements, provide updates, and follow up on your order status.
Client data is stored securely and retained for a period necessary to fulfill legal and business obligations. You may request deletion of your personal data at any time by contacting us at chen@i-codora.com.
Limitation of Liability
To the maximum extent permitted by applicable law, Codora's total liability to the Client for any claim arising out of or related to these Terms or any order shall not exceed the total amount paid by the Client for the specific product or service giving rise to the claim.
Codora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, or reputational harm, even if Codora has been advised of the possibility of such damages.
Codora is not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, or carrier failures.
Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.
If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the competent courts of Shenzhen, Guangdong Province, China for final resolution. The Client consents to the exclusive jurisdiction of such courts.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to contact our team. We aim to respond to all legal inquiries within 2 business days.